In order to provide you with the full range of Compare the Coffin services, we need to collect information about you.
Compare the Coffin website contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or is collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and y our use of such websites is at your own risk.
When you participate in, access or sign up to any of Compare the Coffin’s services, activities or online content. This can consist of information such as your name, email address, postal address, telephone or mobile number or date of birth, depending on the activity.
By submitting your details, you enable Compare the Coffin (and its contractors) to provide you with the services, activities you select.
Please note that sometimes we will require you to provide additional personal information, and sometimes sensitive personal information.
Compare the Coffin will use your personal information for a number of purposes including the following:
Where Compare the Coffin proposes using your personal information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for the use of your personal information for purposes other than those listed above.
Compare the Coffin may contact you:
We will give you detailed information about how Compare the Coffin will contact you in relation to specific services or activities.
We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies) or as described in paragraph 7 below. Generally, we will only use your information within Compare the Coffin. However, Compare the Coffin uses third parties to supply your services (e.g. we provide the details of your plan to Funeral directors to review, but your personal information is only sent to Funeral director to actually select). Compare the Coffin requires these third parties to comply strictly with its instructions and Compare the Coffin requires that they do not use your personal information for their own business purposes, unless you have explicitly consented to the use of your personal information in this way.
Please note that if you are accessing Compare the Coffin from outside the UK and you make a comment or complaint regarding any element but Compare the Coffin holds the right not to use or act on your issue.
If you post or send offensive, inappropriate or objectionable content in response to Compare the Coffin feedback forms Compare the Coffin may use your personal information to stop such behaviour.
Where Compare the Coffin reasonably believes that you are or may be in breach of any of the laws of England and Wales (or the law of Scotland if you live there) (e.g. because content you have posted may be defamatory), Compare the Coffin may use your personal information to inform relevant third parties such as your employer, school email/internet provider or law enforcement agencies about the content and your behaviour.
We will hold your personal information on our systems for as long as is necessary for the relevant activity, or Compare the Coffin’s corporate retention schedule (a database that defines which documents should be kept and for how long).
For example your future funeral plan will be retained by us indefinitely and only be archived in accordance with our records retention policy (e.g. if the user has reached the age of 120 years and the plan has not been enacted, this plan will be archived and removed from the system.)
If you cancel your registration as a Compare the Coffin website member and your account is deleted a red flag goes on the database and, while Compare the Coffin cannot use the personal information, it stays on the system for a period of one year for administration purposes before being deleted automatically.
Where you contribute material to Compare the Coffin we will generally only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted. (e.g. to provide a feedback for a particular funeral director that is no longer in business or for a product that we no longer offer)
Compare the Coffin, where possible, we will endeavour to inform you upfront or let you know at a later date where we are likely to keep content indefinitely or pass it onto an approved historical archive.
Under the Data Protection Act you have the right to request a copy of the personal information Compare the Coffin holds about you and to have any inaccuracies corrected. (We charge £10 for information requests and require you to prove your identity with 2 pieces of approved identification). We will use reasonable efforts to supply, correct or delete personal information about you on our files.
You should note that Compare the Coffin place a number of cookies on www.ComparetheCoffin.com and may collect information about international users from these – please see paragraph 12 for more information about cookies.
a. What is a cookie?
A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile phone (referred to here as a “device”) browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites. Many websites do this whenever a user visits their website in order to track online traffic flows.
On Compare the Coffin’s website, cookies record information about your online preferences and allow us to tailor the websites to your interests. Users have the opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised features cannot then be provided to that user and accordingly they may not be able to take full advantage of all of the website’s features. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.
Information supplied by cookies can help us to analyse the profile of our visitors and help us to provide you with a better user experience. For example, if on a previous visit you went to our education pages, we might find this out from your cookie and highlight educational information on your second and subsequent visits.
Compare the Coffin in relation to international users also use a number of independent measurement and research actitivities. They gather information regarding the visitors to Compare the Coffin websites on our behalf by using cookies, log file data and code which is embedded on our website. Compare the Coffin use this type of information to help improve the services it provides to its users. All third parties are strictly required not to use any information for their own business or other purposes (see paragraph 6 above).
c. Third Party Cookies on Compare the Coffin pages
Please note that during your visits to Compare the Coffin website you may notice some cookies that are not related to the Compare the Coffin or the Compare the Coffin’s contractors. When you visit a page with content embedded from, for example, YouTube or Flickr, you may be presented with cookies from these websites. The Compare the Coffin does not control the dissemination of these cookies. You should check the third party websites for more information about these.